Privacy Policy + Terms & Conditions

Privacy Policy


We respect your privacy and will keep your personal information secure. 

We will not misuse your personal data or share it with any third parties. 

We will not misuse your email address.

Our payment platform uses Pay Pal to process payments - https://www.paypal.com/au/webapps/mpp/ua/privacy-full

If you have any concerns please contact us via the contact form.


Terms & Conditions


DELIVERY

Domestic (Australia) Shipping Only

We currently ship our products within Australia only.

All orders are dispatched by contract courier companies, including Australia Post.

We use the best available couriers but cannot guarantee short delivery times so please ensure you allow an extra half day whenever possible. 
Delivery delays may be experienced due to high volume of customer pre-orders, especially at peak times such as beginning of month, Christmas, after public holidays or due to unforeseen courier demands.
 

All Customers:

Delivery may occur between 8:15am – 6:00pm. 

All couriers require a signature or name at the time of delivery - unless instructed otherwise.

If no-one will be available to accept delivery all day please nominate a nearby address (eg. neighbour or nearby business) where the delivery can be accepted and signed for by someone you have authorised to do so on your behalf.

When placing your order you may, entirely at your risk, request the courier to leave your delivery in a nominated place without a signature. 

Rejuvin8tion is not responsible for any loss, damage or theft resulting from goods being left unattended at or near premises. 

In all cases you agree to pay for goods that the courier states in writing have been delivered to the address that you have nominated.


RETURNS POLICY

Requests for credits or returns must be made within 7 days of delivery of goods. 

All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by Oborne Health Supplies. 


Please email and a customer service member will provide you with a Return Authorisation Number and will send a form be included with all goods authorised for return. 

Returns will not be accepted:

  • Without a Returns Authorisation Number and completed form
  • With damaged or soiled packaging
  • Outside of the 7 days-from-delivery notice period

Requests for return/credit of goods due to errors in order processing or damaged items will be arranged at the expense of Rejuvin8tion. 

Items ordered in error may be accepted for return at the cost to the customer. 

Your customer service member will advise you of the method of returning goods.


CONDITIONS FOR ACCEPTANCE OF ITEMS FOR CREDIT

The following criteria MUST be met in order for items to be accepted for return:

  • Stock returns for any reason must be notified within 7 days of receipt
  • Items must be returned to Rejuvin8tion within 14 days of receipt, unless otherwise approved by Customer Service staff
  • Items must be properly and securely packed and must be accompanied by the Return Authorisation form issued by Customer Service staff.
  • Returns must be clearly addressed to Rejuvin8tion, 11 Combarton St, Brendale QLD 4500 
  • Box must have the sender’s name and address on the parcel.

 

Unless item is being returned due to damage on receipt, it must be received in original condition. This includes (but is not limited to) ensuring that any price stickers have been removed without damage to labels prior to return. 

Any damage incurred in transit back, due to poor packaging or otherwise, is solely the responsibility of the customer.

Items will not be credited if deemed not to be in original condition.

 

If item is being returned due to change of mind or customer error, all return freight costs are to be covered by the customer.


PRODUCT RETURNS CHECKLIST

Please ensure that:

  • Authorisation form is completed and put inside with products
  • Items are in original condition with price stickers removed
  • All items have been carefully and securely packaged.
  • A clearly printed label with the Rejuvin8tion address placed on the outside.